Testimonial

Bay Area’s #1 Rated Termite Company!
Prime Exterminators Yelp Reviews
5 Stars on Yelp!

Farzad B.

My brother in law introduced me to prim Exterminators . Patrick and Mary are the best I recommend Prim Exterminators to everyone.

  8/12/2016

Dennis B.

Was very happy with the preliminary inspection from Don.   Not only did he do a thorough inspection but also educated us on many options and how to prevent future termites like closing gaps, making sure there is no exposed wood (ie cover with paint), look for leaks under house since termites like wet dirt, not dry, etc etc etc.  Very informative. And also told us what we can buy to treat areas for preventative measures.   This company will not try to upsell you services that you don’t need.  Very honest.   5 STARS!

  1/4/2017

Leann C.

Don was extremely knowledgeable, personable, and took the time to help educate me on what to look for related to infestations.  Highly recommend Prime. They tented and serviced my property years ago and are committed to their customers.

  11/30/2016

Bob M.

We have termites so called a couple of services.  We stumbled on Don at Prime Exterminators.  He is one of the inspectors.  Prime Exterminators charges nothing to come out and inspect.  All other companies had a minimum of $125.00 to come out.  It didn’t take Don 15 minutes to look, inspect and tell us the problem.  Although he recommended tenting for a house more than ten years, which our house is, he gave us several other tips to hold off the termites until we can get it tented.  I wouldn’t even consider another company now, simply because Don was so knowledgeable and even more than that, just plain honest. What a great company.  I would like to add, Don called us one half hour before coming, telling us he was going to be at our house.  What a great service.

  8/8/2016

They did a great job.  There was one broken plant pot, but it’s not one that we were particularly attached to.
They were all on time, efficient, and everything went as expected.

Greg

Official

They were great! We were late because my Father in Law who is having trouble walking was not yet ready. They gave use 3 extra hours. Everything was in order when we returned on Monday. No problems.
PS Tell Mary I just put the check in the mail today. Sorry for the delay just a little bit behind.
Thanks,

Bruce

Official

Hi Pat,
Thanks for asking Mary was very helpful and easy to work with
Best care was on time fast and efficient easy to work left the property clean
Only question I have is about the 3 yr. warranty how does that work?
Thanks for the Fine service

Mike S

Official

Hi Pat,
Thanks for the follow-up.  Yes, your office staff was efficient, courteous and professional. We appreciated them fitting us in on a quick time frame! Our experience with the inspector was fine. Best Care Fume came to our home earlier than expected but it all worked out and our interactions with them were also good. They left the property in a similar condition as found and were professional.
Thank you,

Jenise

Official

Hey Pat,
Prime was great to work with. Mary in your offices was really flexible with our constantly moving dates, and was able to lock things down on a moment’s notice while being easy to work with. Best Care seemed pretty good, but since our place was basically a construction zone, it’s hard to say how clean they left it. One of our pocket knives (a gift) went missing after the service, but we can’t be totally sure it was Best Care’s fault.
Other than that, everything was great and we’d definitely recommend.
Thanks

Andrew

Official

Hi Pat,
Thanks for your service.
Overall it was a good service. Everyone is professional, working on time, and leave everything clean.
Thanks

Yue

Official

Hello,
Did you find our office efficient, courteous, and professional?
yes
How was your experience with your inspector (Don)?
very thorough – thank you!
How did our crewman (Jesse) do?
great
Was he on time? Did he leave the property clean?
 yes
Was he professional and courteous?
yes
Best regards,

Christine

Official

Hello,
Did you find our office efficient, courteous, and professional?
Yes.  Things worked very well.
How was your experience with your inspector (Myself)?
I think you did a great job.  I appreciate the help.
How did our crewman (Jesse) do?
Very well.  
Did he leave the property clean?
Yes.
Was he professional and courteous?
He was.  Very professional.  
Thanks again,

Steve s

Official

Overall I was quite impressed with your company. Here is some feedback.
I am just following up on the recent work we did for you and have a few questions.
Did you find our office efficient, courteous, and professional? My point of contact with Prime was excellent. She was very quick to respond with any questions.
How was your experience with your inspector (Don)? He was good and gave me some useful info to protect home from termites or at least try to protect.
How did our subcontractor (Best Care Fume) do? The fumigation was okay. A worker used one of the bathrooms and left remnants in the toilet which I didn’t appreciate.
Were they on time? Did they leave the property clean (outside dirt, plants, fence etc.)? Same as above comment but the rest of the house was treated with care. They began and ended the fumigation as quoted.
Were they professional and courteous? I did not interface with the subcontractor.

 Ray

Official

Did you find our office efficient, courteous, and professional?
Yes, Mary was great. She communicated everything to me in a timely manner.
How did our subcontractor (Best Care Fume) do?
It seems like our house was not damaged in any way. I appreciate that.
Were they on time? Did they leave the property clean (outside dirt, plants, fence etc.)?
Yes, the property in general was in good condition when they left. The crawl space in the attic had some pellets.
Not sure if they were supposed to clean up there? Were they professional and courteous?
Yes and Yes.


Jeff

Official

Did you find our office efficient, courteous, and professional?
– Yes!
 How did our subcontractor (Mega Fume) do?
– Great. No complaints
 Were they on time? Did they leave the property clean (outside dirt, plants, fence etc.)?
– Yes they were on time and did a nice job with the cleanup.
 Were they professional and courteous?
–  Only saw them when they were cleaning up, but yes they very nice and professional. Mary was great to work with as well. 🙂
Thanks!

Tyler

Official

Did you find our office efficient, courteous, and professional?
yes, they are professional and efficient.
How did our subcontractor (Mega Fume) do?
 He is very nice and flexible.
Were they on time? Did they leave the property clean (outside dirt, plants, fence etc.)?
Yes, they arrived very early and left the property clean.
Were they professional and courteous? Very professional. 

Regards

Vivian 

Official

Hi Pat
I would say yes to all the above.  One item was found broken (an outside spot light) that was annoying. They were careless when they pushed over our hose box near the patio which led to them breaking the light.  That was unnecessary roughness but we will deal with it. The plants weren’t mistreated and Oscar actually made a special visit to walk around the house with me beforehand to ensure we had it set up correctly before they came. I need to call Mary and make a payment.  We are out if the house again getting the floors refinished
Thank you for following up. I’ve referred you to several others since our job just so you know.

Paula

Official

Did you find our office efficient, courteous, and professional?
Yes, Mary was very professional and helpful.
Was our inspector (Don) efficient, courteous, and professional?
 I didn’t get to speak with Don so am not able to answer this question.
How did our subcontractor (Best Care Fume) do?
They were very professional and called me to let me know they saw water on our kitchen floor.  They turned off the water per my request.  Very helpeful and professional.
 Were they on time? Did they leave the property clean (outside dirt, plants, fence etc.)?
I’m not sure, as I don’t live in the area so couldn’t check it out.
 Were they professional and courteous?
When I spoke the them on the phone, they were professional and courteous.

Kathy S

Official

Hi Pat,
Did you find our office efficient, courteous, and professional?
Yes
 Was our inspector (Myself) efficient, courteous, and professional?
Yes
How did our subcontractor (Best Care Fume) and our crewman (Jesse) do?
Best care fume did a good job overall
 Were they on time? Did they leave the property clean (outside dirt, plants, fence etc.)?
They were on time, I have a small complaint as I had emailed Mary:
The fencing beside the house was left a little unfinished but was simple enough to fix.
One of the trees near the house was broken from the trunk, I have tried to replant it but the chances of survival don’t seem so good.
Other than that we did not face any issues with them.
 Were they professional and courteous?
Yes

Akshi J

Official

Was our crewman (Jesse) efficient, courteous, and professional
Jessie was fine and conscientious.
How did our subcontractor (Best Care Fume) do?
They were very efficient.  Nothing was damaged and they restored area around the house sufficiently well.
Were they on time? Did they leave the property clean (outside dirt, plants, fence etc.)?
All OK.
Were they professional and courteous?

Yes.

Robert J

Official

Everything was fine, no complaint. We are happy that its done. It was a lot of work for me but I am all done now. Everybody did a good job Thank you very much

Emilienne v

Official

Jesse has done good job. He was nice and friendly.
He cleaned up after finished the job.

Don

Official

Hi, Pat:
I found everyone involved in the process efficient, courteous, and professional.  Mary and you included.  Jesse seems like a good guy to have on your team.  Best Care Fume ran late on the 14th, but that caused no inconvenience, as I was working at home that day.
Everything was cleaned up and ship-shape when I returned after the tent removal.  Yes, some of the soil in the front yard got a very good watering!
Our only complaint—we experienced stinging in our eyes in the first few days after we returned to the house. We’ve been keeping some windows open to help ventilate the house.
I referred a friend/neighbor to Prime, as he might need an inspection for subterranean termites.  He said he had “orange oil” treatment a while back.

Jim 

Official

Thanks for the follow up and Yes, to all your questions. Your staff, Mary, Don & Mega Fume were all very professional, efficient, courteous and professional. Everything went according to plan and there were no surprises. Even though the process was disruptive to my tenants the work performed was of the highest caliber. I would recommend your company to others.

Best,

Nancy

Official

Did you find our office efficient, courteous, and professional?
YES
Was our crewman (Jesse) efficient, courteous, and professional?
YES
How did our subcontractor (Best Care Fume) do?
They did a good job once they arrived.
Were they on time? Did they leave the property clean (outside dirt, plants, fence etc.)?
They could improve on their schedule commitment. They were 2-hours late. They left everything clean
Were they professional and courteous?
Yes
Thank you for your business and your response. We always want to keep up with how we are doing and improve anything that can be!
We appreciate your working with us.
The answer to all your questions is a yes. I cannot find anything to complain about.  The only thing I found was a stuck key in the garage door. The door that opens in the backyard. I tried to remove it and it would not come out and broke in the door.  I did not tell Mary about it. Other than that, everything else that you mentioned has been satisfactory to us.

Mal

Official

Hi Pat,

Thank you for your e-mail. 

Generally we were very pleased (if one can!) with the whole experience: Don, the inspector, wrote a very accurate report. Mary from the office is most efficient and most helpful!!! 

Equally Tomas from Best Care Fume was very helpful on the day the tent was set as he gave us some extra bags- ( and yes they were on time).It wasn’t obvious to us that we had to package our unopened cornflakes boxes (as well as any cardboard boxes containing food). Maybe that was stated in the documents sent… 

We were not there for the re-opening so I can’t comment on that. The sprinklers box was left lying around on the ground though – it would have been nice to have it back into place and I have also noticed that two of the windows were left open (and therefore unlocked). 

I hope this will help you and your team!

Best regards,

Anne

Official

– Your office people are fine.  Treat people with courtesy and reply to questions promptly.

– Don was very knowledgeable and explained to me that fumigation is the best solution.  He was courteous and professional. 

– I met them for a time only, because I was busy on the date that fumigation was done.
My son was there more time.  It seems the Mega Fume was trying his best not to
ruin some of plants near the wall.

– Mega people were on time.  They did call us before their arrival

Were they professional and courteous?

– They are fine and courteous.

Kwan

Official

Hi Patrick,

Sorry it has taken me so long to get back to you. 

Everything went extremely smoothly.

Jesse was very thorough, and even took additional food out of some of the suites. 

Mega Fume was extremely conscientious, taking care to save as many of the outside plants as possible. 

Everyone was on time, the property was left in great shape, with no visible damage.

Thanks again for everything.

Beth

Official

    Hello Mr. Smith; Yes your office person Mary was great, very helpful (I was afraid she was going to get tired of me and my questions), very professional and courteous. She was very efficient, always easy to reach, and set everything up on short notice.
    The subcontractor was on time to start and finish, they left the area clean and didn’t destroy any plants.
    I would like to give a special thanks to Jose, he was the one who seemed to be in charge, he is the one that went in to check the units before starting. One renter more than the others didn’t seem to understand about what needed to be bagged, Jose was extremely helpful in resolving the setback. He was very courteous, efficient and professional. Thank you, and please thank Mary and Jose.

John O

Official

Hello, and thank you for your email.

We are so thrilled with service we received from Don, he was beyond nice and very professional. He was even nice to my cat. He explained everything and called before he arrived and was so respectful of my time. Every time my sister or myself called we got our questions (and we had a few pop up right before the fumigation) answered quickly and cannot say enough how happy we are.
Best care was also great and did not damage a single thing, even our old roof and a few especially fragile security cameras. They called before arriving and explained everything to us.

We had a very short time within to get the fumigation completed, and everyone involved treated us like our issues were very important, a great experience with everyone involved from beginning to end.
thank you!

Tina J

Official

Thanks for the follow up!

Every person I interacted with for the treatment was efficient, courteous and professional. They did the cleanup on time.

Especially, Don was very friendly and helpful. He gave me some cool tips on home maintenance apart from a thorough inspection.

Happy about the entire experience.

Regards,

Nikhil

Official

Everything went great.  Office personnel (Mary) was great.  My wife met her and said she was really nice!  Best Care did great.  very little damage on nearby plants.  Was concerned when I saw their ladder up against my new rain gutter.  Didn’t see any cushion.  But no dents or scratches.  they cleaned up really well.

Inspector was efficient, professional. 

Getting house fumigated is really a hassle, stressful.  but I’m glad we used your company to do it!

Gary Stocker

Official

William’s roofers were good. Very satisfied with work of Prime. Will definitely recommend to friends. Pat is great!

Thanks, hope you received my check.

Donna Uyemoto

Official

Everything went well, from the office interaction to the inspection.  I am pleased with the way the process went and would definitely recommend your company.

Thx,

Doug

Official

Hello Patrick, Mary, and staff,

Thank you for all the hard work!  You all did a great job.  I will certainly recommend your services to my friends.
Best regards,

Jerelyn Leinweber

Official

The Crew was very professional. The older gentleman who ran the process was very respectful of our very expensive garden and trees.

Rob

Official

Hello Pat, As far as I can tell, everything went well with no problem.  Mary was very helpful and so was Don.  Slight tenant problem…but, was quickly resolved.
Thank you.

Norma Yoshinaga 

Official

I was very satisfied I think you guys did great, thank you.

Thank you,

Rob

Official

Hi Pat and Mary,

Yes, everything went well

Michael

Official

Excellent, timely and friendly service.  Thanks.  I’ll be referring
other business to you.

Sandy

Official

I am so pleased to have your company to do the termite tenting and treatment work.  Mary is super. She is efficient, courteous and professional.
Don and Jesse were very knowledgeable, professional and helpful.  They were really out of my expectation. Megafume is okay and they did follow through on my questions even after they left the property.  But they did cover a drain with dirt and forgot to clean that out after they’ve done the work. But that was a minor thing.
All in all, I think I picked the right company!

Thanks,

Miva

Official

I am very pleased with the work and will be sending payment today.  Jesse was very professional and helpful. I thank you for your service and congratulate you for having him as your employee.

Thanks

Alma Valladares, GRI
Broker/Owner

Alma Valladares, GRI

Official

Mary was very easy to work with.  

I didn’t interact with the subcontractors and was out of town for the fumigation but the neighbors said it all went well.

I’ve already recommended you a couple of times and will continue to do so.  

Hopefully i will not need this again but, if I do, I would gladly use Prime Exterminators again.

Official

Did you find our office efficient, courteous, and professional?
Yes! On some of the more complex questions I had to go directly to BestCare to get the info I needed, and that was fine with me.
 How did our subcontractor (Best Care fume) do?
They were absolutely wonderful.
Were they on time? Did they leave the property clean (outside dirt, plants, fence etc.)? Did they deal with the neighbor good?
Yes on all counts, they handled everything very well.
Were they professional and courteous?
Yes, very
Thank you for your business and your response. We always want to keep up with how we are doing and improve anything that can be!
It’s a pleasure to fill out this form. I’m so happy we got it done.

Official

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